Here at Natural for Baby in Balham every effort has been and continues to be taken to ensure that the environment is considered.
Items sold in the shop are made with organic or natural materials and are all made to the best environmental and ethical standards as possible.
The environment is considered also in the day to day running of the shop such as recycling and using recycled materials, Renewable energy etc.
With website sales, many items will be posted out using boxes and packaging that has arrived to the shop with stock in.
Whether due to signing up to the updates, placing an order online or giving your contact details inside the shop for any reason, your details will always be stored securely. They will never be passed on or sold on.
If you buy Nursery Furniture, your details will be passed to the company as they will courier your items to you on behalf of Natural for Baby. They also will not sell or pass on your details and keep your details securely.
Refunds and credit notes cannot be issued for Nursery Furniture as these items are not held in stock, but are ordered in upon customer request. The Nursery Furniture come with a 5 year Guarantee when registered within 28 days so should there be any problems, Obaby can help you directly.
If for any reason an item needs to be returned or swapped, it must be returned or swapped in perfect condition, unused and in it's original perfect conditioned packaging.
If you have been the customer, please bring in your till receipt or show your email receipt if it has been an online order within 28 days for a refund if you wish to return something for any reason. Your refund will be processed back onto your card. If you have purchased online, you can get a refund via the website if the whole order is brought back or posted back to the shop. If you are returning part of an order, you will need to provide your BACS details as the web-payment system cannot process a partial refund.
If you have a gift that has been bought for you by someone else, please either bring in the gift receipt with you if the item has been purchased in shop or if it has been purchased online, please provide Natural for Baby with the name of the person who bought the item(s) so the order can be found. There is normally a 3 month deadline to swap a gift for another items or other sizes, but due to the lockdowns, Natural for Baby will extend the time to swap a gift bought after the 19th December 2020 to swapping by the 12th July 2021.
Upon the rare occasion that something is faulty, please contact the shop as the different brands operate in different ways as to how to resolve any issues, some may wish to contact you directly or need a photo for example.
Natural for Baby is open for you Monday to Saturday, Monday to Saturday.
Natural for Baby is owned by Ethics of EJ Ltd.
78 Balham High Road, London, SW12 9AG
020 8673 2672